FAQ

About the facility

All rooms can be used free of charge.

Breakfast service is currently not available at the inn. Enjoy it in your room or at the ski resort or hot spring town.

Both are possible.

① When sending to the hotel
Please send us at the address below.

〒389-2502
6944 Toyosato Yamaguchi, Nozawa Onsen Village, Shimotakai District, Nagano Prefecture

②When shipping from an inn
If you are interested, please ask the staff.

There is a shared laundry on the first floor.

Laundry: 300 yen
Drying (60 minutes): 300 yen
Detergent: 100 yen

All rooms have a private bathroom and toilet.


In order to protect the environment, our hotel has a policy of not changing towels and sheets every day for guests staying multiple nights. Please help us reduce the use of water resources and detergents and create a sustainable future. If you wish, please feel free to ask our staff.

Room cleaning for guests staying multiple nights is available only upon request. If you wish, please feel free to ask our staff.

ファミリールーム(5名部屋)のみペットの同伴が可能です。

ペット同伴のルールを必ずご確認の上、ルールを守ってご利用ください。

About check-in/check-out

There are staff members in the building, so please ask.

If you cannot find the staff, please ring the bell above the showcase.

Check-in: 15:00~17:00
Check-out: ~10:00

*If your arrival will be delayed, please contact us in advance.

Generally check-in is at 3:00 pm, but you can check in as soon as your room is ready.

For early check-in, JPY 2,000 per hour will be charged on-site.

*If you wish to check in early, please contact us in advance.
*Also, it is possible to keep your luggage until your room is ready, so please feel free to contact us.

Late check-outs are not accepted.

*It is possible to store your luggage only on your check-out date, so please feel free to contact us if you wish to do so.

It's possible.

Please come to the inn and speak to the staff.

About access

Our hotel does not have a parking lot.

当館から徒歩約10分ほどの「野沢温泉第二駐車場(柄沢)」をご利用ください。

◎野沢温泉第二駐車場(柄沢)

〒389-2502 長野県下高井郡野沢温泉村豊郷6329

詳しくはこちら

It is about a 10-minute walk from Nozawa Onsen Central Terminal, the last stop on the Nozawa Onsen Liner.

Buses depart from Iiyama Station. From the final stop, Nozawa Onsen Central Terminal, it is about a 10 minute walk to our hotel.

For more information, click here. Please check a>.

For taxi arrangements, please contact "Nozawa Onsen Kotsu.

About reservations

Click here Please make a reservation from the reservation site.

Reservations cannot be canceled.

About ski resorts

It is about a 7 minute walk from the hotel to the ski resort.

This is possible at the ski resort. You can also make reservations here So please contact us.

英語でのレッスンをご希望の方はこちらからお問い合わせください。

https://canyons.jp/en/winter-tours/nozawa-onsen-ski-resort/

https://www.nozawaholidays.com/lesson-registration/

https://www.nozawasessions.com/

https://www.staynozawa.com/services/ski-school


Please purchase at the ski resort.

About using the sauna

You can make a reservation from here.

Please wear swimwear etc. Swimsuits are also sold within the facility.

You can use one of the time slots below.

15:00~
17:00~
19:00~
21:00~

Please make a reservation in advance from here I will.

Slots that have already been reserved cannot be used. Please choose from the available slots.

Those who do not make advance reservations can also use the available slots on the day.

Currently available only to guests staying at the hotel.